Tell us a little bit more about Princess Hotels and Resorts Jamaica
Princess Hotels and Resorts Jamaica epitomizes luxury and sophistication, boasting two distinct resorts. These resorts are poised to redefine luxury accommodations and travel experiences. We offer a total of 1,005 suites with personalized amenities and unparalleled comfort. Our Wedding offerings are personalized, dynamic and flexible to ensure guest satisfaction.

Princess Hotels and Resorts proudly unveils its two newest gems along the captivating Negril Resort Area: Princess Senses The Mangrove (adults only) and Princess Grand Jamaica (family-friendly) this summer. Princess Senses The Mangrove features 401 oceanfront suites, including enticing options like swim-out suites, pleasure suites, master suites, a one-of-a-kind bridal suite, and an expansive presidential suite. Adding to the allure are 14 overwater villas, ensuring an ultra-luxurious experience. Guests of this resort will revel in access to 14 restaurants, 15 bars, a rooftop infinity pool, a nightclub, a world-class spa, and a pristine beach with white sand. Additionally, they can enjoy complimentary access to the neighbouring Princess Grand Jamaica. Princess Grand Jamaica boasts 590 suites, including the allure of swim-out suites, master suites, and family suites with boat-designed bunk beds. This resort offers a thematic game zone, complemented by 9 restaurants, an innovative Dream Island designed for Princess Weddings and Events.

Do you have a Travel Advisor Specialist Program?
Following our highly anticipated opening, we will be introducing our Travel Advisor Specialist Program. Designed to provide expert guidance and support to travel advisors, this program will offer valuable insights into our properties, wedding offerings, accommodation amenities, and the forthcoming casino experience.

With our commitment to personalized service and attention to detail, we aim to empower travel advisors with the knowledge and tools needed to create unforgettable experiences for their clients at Princess Grand Jamaica and Princess Senses The Mangrove. Stay tuned for more details on how to become a part of this exclusive program and enhance your expertise in luxury travel.

Share a little about the company culture and what you're most excited about as an employee
Princess Hotels and Resorts Jamaica seamlessly integrates luxury, family-friendliness, outstanding customer service, social responsibility, and environmental consciousness into all aspects of its operations. This comprehensive approach includes personalized luxury experiences, family-focused amenities and safety measures, top-notch customer service with continuous staff training, community engagement and ethical sourcing practices, and eco-friendly initiatives. By blending these elements, Princess Hotels and Resorts Jamaica not only enhances guest satisfaction and loyalty but also positively contributes to the community and environment. 

As it relates to romance travel, what unique value propositions set your brand apart from the competition?
At Princess Grand Jamaica and Princess Senses The Mangrove, we pride ourselves on offering an unparalleled fusion of diversity and romance in every aspect of our properties. Our dedicated Dynamic Weddings Team ensures that each ceremony is a personalized expression of our commitment to our guests. With our flexible Multi-Cultural Wedding packages, we recognize and celebrate the unique preferences of each individual.

Moreover, our Premium Wedding Locations, such as the enchanting Dream Island and expansive Sky Terraces, provide the perfect backdrop for unforgettable moments. Reflecting this commitment to excellence, our accommodations and amenities cater to a variety of tastes and desires. Whether it's the tranquil seclusion of our Over Water Villas, the intimate privacy of our O Club Suites, or the indulgent luxury of our Platinum Butler Suites, every guest finds their perfect sanctuary.

In a world where diversity and luxury often seem mutually exclusive, we take pride in offering a truly unique and inclusive experience at our properties.

Can you share a success story when working with travel advisors?
We have been working with a bevy of Travel Advisors that have expressed confidence in our offerings based our responsiveness; empathy; expertise and precision in anticipating the clients’ needs. This has led to increased conversion of leads to sales along with strong relationship retention with Travel Advisors.

What is new and exciting that you're looking forward to share with this year's Romance Travel Forum delegates?
We are excited to showcase the entire property but more so our Dream Island and Sky Terrace Locations that are perfectly poised to deliver the most exclusive and amazing experience to our clients.

The travel industry is forever evolving. What are some of the trends you're seeing, and what initiatives is your brand developing to support travel sellers grow their business?

Personalization: Travelers seek genuine interactions and tailored recommendations, emphasizing the need for a balance between automated processes and human interaction.
Flexibility: Flexibility has become even more crucial in the post-COVID-19 era, where travel plans may need to be adjusted at short notice.
Sustainability and Environmental Consciousness: Travelers are increasingly mindful of their environmental impact and actively seek out properties and destinations that prioritize sustainability. 
Health and Wellness: Travelers are prioritizing their well-being during their trips. This focus on health and wellness contributes to a balanced lifestyle, whether at home or on the go.
Balanced Approach: The overarching theme across these trends is the pursuit of balance. Travelers are seeking experiences that harmonize digital convenience with human connection, sustainability with flexibility, and wellness with leisure. Properties and travel sellers that can strike this balance effectively are likely to resonate with today's discerning travelers.

In response to these trends, Princess Hotels and Resorts Jamaica differentiates itself by offering holistic experiences that cater to the diverse needs and preferences of modern travelers. This includes integrating wellness programs and implementing sustainable practices such as our three generational plant that supplies water, energy, and natural gases that allow us to act independently of external resources. We are committed to practicing these eco-friendly standards to continually have a positive impact on the environment. We provide flexible booking options with our guests and travel partners by fostering meaningful connections that are personalized to meet each need. We know that achieving balance across these dimensions will be key to staying relevant and competitive in the evolving travel landscape.

What are your traditional commission structures?
We offer 10% commission on our direct room bookings along with 10% commission on our Wedding Package Bookings

Why should travel advisors work with your brand?
By partnering with Princess Hotel Jamaica, travel advisors gain access to a team of experts who are dedicated to providing support and assistance every step of the way. From booking accommodations to arranging special experiences, advisors can rely on the resort's expertise to ensure seamless travel experiences for their clients. At our resorts we offer luxurious accommodations, diverse culinary options, tailer amenities and dream wedding locations.

Overall, Princess Hotel Jamaica offers a compelling combination of luxury, culinary excellence, personalized amenities, and expert support, making it an ideal choice for travel advisors looking to provide exceptional experiences for their clients.

What tools/technologies do you have in place to support travel sellers, and do they integrate into current available technologies?
Online online travel agencies (OTAs), Tour Operators and their partners in the travel industry. We boast a user-friendly website that has the most updated information about our resort with integrated booking tools. Our mobile App enables travel agents to stay connected with clients, manage bookings on the go, and provide real-time assistance. Secure payment processing solutions facilitate transactions and help travel sellers accept various payment methods, including payment links, credit cards, and wire transfers. 

When communicating with your company, what can travel advisors expect?
Our wedding team is comprised of a Wedding Specialist who is the first point of contact and is responsible for ensuring that the clients are armed with the information they need to confidently book their weddings. We offer Pre-Wedding Site Inspection Packages that allow clients to experience the property before making a booking decision. Once the Wedding is confirmed, the clients are assigned a Wedding Planner who will provide full planning and execution services. 
The Sales Team comprises our Leisure, Groups, and Reservations department, tasked with handling clients for accommodation bookings. Our approach is personalized and thorough, ensuring clients fully comprehend all amenities available to make informed decisions. We maintain a standard response time of 48 hours to address inquiries promptly and effectively. 

How and where can travel advisors book or get support when selling your product?
Travel Advisors can book directly on our website or through our central reservations team. They can also book with any of our connecting partners such as Sunwing, ALGV, TUI, Dertour, Delta Vacation, Flight Centre, Air Canada, Destination Weddings, Desti World, Jet Set Vacations, Pleasant Holiday, and Vacation Express. For Booking our Wedding packages this is done directly with our On-Site Weddings Specialist. For support, we also provide personalized webinars, site inspections, and familiarization trips. Please see the contact details below for our in-house team if you need further support. 

Angelia Tulloch, Group Sales Manager
Email: groupsalesmgr.jm@princess-hotels.com

Yanique Thomas, Weddings Manager
Email: weddingsmgr.jm@princess-hotels.com

Serene Lloyd, Leisure Sales Executive
Email: leisuresalesexec.jm@princess-hotels.com

Tanya Green-Guthrie, Reservations Manager
Email: reservationsmgr.jm@princess-hotels.com